1. According
to the textbook, the keys to successful supply chain management include trust
and honest, accurate communications between supply chain partners.
2. According
to the textbook, rapidly changing communication technology makes the
development of global partnerships more difficult than in the past.
3. According
to the textbook, supply chains include raw material suppliers, intermediate
component manufacturers, end-product manufacturers, wholesale distributors, and
retailers.
4. According
to the textbook, retail stores are considered the focal firms in modern supply
chains.
5. Reverse
logistics activities include the return of defective and damaged items to the
manufacturer, and the recycling of used packaging.
6. Trucking
companies, airfreight shipping companies, and information system providers can
all be considered service providers to the supply chain.
7. According
to the textbook, a supply chain’s end customers are the only true source of
income for all supply chain organizations.
8. Effective
supply chain management relies on competitive bidding, corporate privacy, and
contracts based on short-term performance.
9. The
bullwhip effect is the result of companies producing excessive defective
products; defective items are whipped back from the end customer toward the
manufacturer of the defect.
10. According
to the textbook, in the 1950’s and 1960’s, mass production techniques focused
on creating supplier partnerships, improving process design and flexibility, and
improving product quality.
